Program: Serving Up Feedback

Program Description

Many people shy away from giving constructive feedback because they fear conflict. And while many are quick to praise for a job well done, few do so in a meaningful way. In this session, you’ll learn a simple and effective four-step method (called “BITE”) for giving feedback. We’ll practice strategies for accepting both compliments and criticisms gracefully. By the end of this workshop, you’ll quickly become confident coaching up, down, and across your organization. What’s more, you’ll be ready to seek out more meaningful feedback to propel you forward in your career.

Learning Objectives

  • Identify and practice four steps to giving positive feedback / affirmation
  • Identify and practice four steps to giving constructive feedback / redirection
  • Learn strategies to seek out meaningful feedback
  • Evaluate your typical responses to feedback and identify new responses

Target Audience

  • New managers
  • Emerging and aspiring leaders
  • Early- to mid-career professionals, regardless of rank

On-site Program Options

Minimum session length: 1 hour
Maximum session length: Half day

Virtual Program Options

  • 60-minute live webinar
  • 60-minute recorded webinar

Client and Audience Feedback

Very useful information!

Anonymous (Military)

Serving Up Feedback, One BITE at a Time
4
2017-11-26T18:10:43-05:00

Anonymous (Military)

Very useful information!
Amy is articulate, organized, conversational, relatable, funny, and good a pausing and asking for questions throughout the call. Content was delivered as expected, in an organized/logical manner with relatable examples along the way. Amy is always a pleasure to speak to and work with!

Krista Loven, Team Lead and Veteran Advocate

American Corporate Partners (www.acp-usa.org)

Serving Up Feedback, One BITE at a Time
5
2017-11-26T18:17:42-05:00

Krista Loven, Team Lead and Veteran Advocate

American Corporate Partners (www.acp-usa.org)

Krista Loven, ACP
Amy is articulate, organized, conversational, relatable, funny, and good a pausing and asking for questions throughout the call. Content was delivered as expected, in an organized/logical manner with relatable examples along the way. Amy is always a pleasure to speak to and work with!
I will be more timely with feedback! Great tone & delivery.

Zach Z., Breakout session participant at Indiana Society of Association Executives' (ISAE) 2018 Annual Convention #ISAEconvention

Serving Up Feedback, One BITE at a Time
4
2018-07-18T07:21:33-04:00

Zach Z., Breakout session participant at Indiana Society of Association Executives' (ISAE) 2018 Annual Convention #ISAEconvention

Positive feedback
I will be more timely with feedback! Great tone & delivery.
Engaging personality style. I love how you make everyone feel at ease. Keep up the great work!

Wanda S., Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:23:03-05:00

Wanda S., Louisville, KY

Engaging personality style. I love how you make everyone feel at ease. Keep up the great work!
Presenter was engaging. You gave me several ideas to use in my life. Keep the slides as-is. You answer questions with humor and truth.

Marisa, Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:24:32-05:00

Marisa, Louisville, KY

Presenter was engaging. You gave me several ideas to use in my life. Keep the slides as-is. You answer questions with humor and truth.
I like your positive attitude! It makes the presentation authentic and keeps delivery consistent with the message. Keep doing what you're doing. It is authentic.

Lisa B., Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:26:02-05:00

Lisa B., Louisville, KY

I like your positive attitude! It makes the presentation authentic and keeps delivery consistent with the message. Keep doing what you're doing. It is authentic.
Amy was very effective in her presentation by using examples. This allows me to remember the concept so I can use it at the office. I am looking forward to hearing more from her.

L.S., Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:27:41-05:00

L.S., Louisville, KY

Amy was very effective in her presentation by using examples. This allows me to remember the concept so I can use it at the office. I am looking forward to hearing more from her.
You are upbeat and provided some takeaways. Lots of good information here!

T.S., Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:28:49-05:00

T.S., Louisville, KY

You are upbeat and provided some takeaways. Lots of good information here!
You did a wonderful job engaging the audience and makes the examples relavant to any of us. I would welcome an opportunity to delve further into the BITE method.

B.N., Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:30:08-05:00

B.N., Louisville, KY

You did a wonderful job engaging the audience and makes the examples relavant to any of us. I would welcome an opportunity to delve further into the BITE method.
Your comfort and ease in front of a group made it easy to follow the presentation. Keep doing it the same way. You did a great job!

Jenny W., Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:31:25-05:00

Jenny W., Louisville, KY

Your comfort and ease in front of a group made it easy to follow the presentation. Keep doing it the same way. You did a great job!
You broke down the topic into easy-to-understand steps which help us implement them. Keep talking about identity and behavior and how they differ [when it comes to feedback]. Find more women's groups you can speak to about this topic.

Event organizer, Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:33:00-05:00

Event organizer, Louisville, KY

You broke down the topic into easy-to-understand steps which help us implement them. Keep talking about identity and behavior and how they differ [when it comes to feedback]. Find more women's groups you can speak to about this topic.
By engaging with us and listening to our thoughts, you made me feel valued. Continue to focus on people in the audience. You're really doing a great job as a speaker!

Amanda M., Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:34:15-05:00

Amanda M., Louisville, KY

By engaging with us and listening to our thoughts, you made me feel valued. Continue to focus on people in the audience. You're really doing a great job as a speaker!
You used engaging personal examples. The examples helped me connect your key points to my own life. I'd like you to continue telling these personal anecdotes in future presentations. I really appreciate that you shared these stories with us! Thank you for coming today!

Nina S., Louisville, KY

Serving Up Feedback, One BITE at a Time
2018-11-15T16:35:51-05:00

Nina S., Louisville, KY

You used engaging personal examples. The examples helped me connect your key points to my own life. I'd like you to continue telling these personal anecdotes in future presentations. I really appreciate that you shared these stories with us! Thank you for coming today!
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Serving Up Feedback, One BITE at a Time

Bring This Program to Your Organization

Call 317-989-9600, email us, or complete the form below.

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