Category: Articles
-
Selecting 360 Assessments for Leaders
Incorporating 360-degree leader assessments is valuable for evaluating leadership skills and identifying development opportunities. When contrasting competency-based and style-based assessments, it’s essential to consider their distinct benefits. We’ve included examples of each type of assessment. Finally, we offer a recommended approach to selecting an assessment tool. Competency-Based Assessments Competency-based assessments evaluate specific skills and abilities…
-
DISC Assessment for Professional Development
DISC assessments are powerful tools for individuals and teams seeking to enhance their skills, communication, and overall effectiveness.
-
When Customers Discriminate: Protecting Your Sales Force and Your Bottom Line
In customer-facing roles like sales, representatives often find themselves at the mercy of clients’ or prospects’ behavior. While most interactions are professional and courteous, some sales teams face an unfortunate reality: racial or sex-based discrimination from the very people they’re trying to serve. But what can you do when customers discriminate against your employees? The…
-
Emotional Intelligence (EIQ): Essential for Inclusive Leaders
Emotional Intelligence (EIQ) is the ability to recognize, understand, and manage one’s own emotions as well as the emotions of others. It is a critical skill that can significantly impact personal and professional success. According to research, EIQ may account for up to 80 percent of the success we experience in life. Yet, too few…
-
Intercultural Conflict Style (ICS) Improves Teamwork
The benefits of using the Intercultural Conflict Style (ICS) assessment for individuals and teams are numerous. The ICS assessment is a valuable tool for improving intercultural communication and resolving conflicts in a diverse workplace. By understanding their own and others’ conflict styles, individuals can navigate disagreements more effectively, leading to a more harmonious and productive…
