Author: Amy C. Waninger
-
When Customers Discriminate: Protecting Your Sales Force and Your Bottom Line [432 words]
In customer-facing roles like sales, representatives often find themselves at the mercy of clients’ or prospects’ behavior. While most interactions are professional and courteous, some sales teams face an unfortunate reality: racial or sex-based discrimination from the very people they’re trying to serve. But what can you do when customers discriminate against your employees? The…
-
Emotional Intelligence (EIQ): Essential for Inclusive Leaders [354 words]
Emotional Intelligence (EIQ) is the ability to recognize, understand, and manage one’s own emotions as well as the emotions of others. It is a critical skill that can significantly impact personal and professional success. According to research, EIQ may account for up to 80 percent of the success we experience in life. Yet, too few…
-
Intercultural Conflict Style (ICS) Improves Teamwork [408 words]
The benefits of using the Intercultural Conflict Style (ICS) assessment for individuals and teams are numerous. The ICS assessment is a valuable tool for improving intercultural communication and resolving conflicts in a diverse workplace. By understanding their own and others’ conflict styles, individuals can navigate disagreements more effectively, leading to a more harmonious and productive…
-
e096. Leading in Color with Marta Miranda-Straub
Including You Interview with Marta Miranda-Straub Full Interview Transcript Coming soon from Rev.com
-
e095. Tech, Talent, & Growth with James Dyson, Jr.
Including You Interview with James Dyson, Jr. Full Interview Transcript Coming soon from Rev.com
