Category: Articles
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When Customers Discriminate: Protecting Your Sales Force and Your Bottom Line [432 words]
In customer-facing roles like sales, representatives often find themselves at the mercy of clients’ or prospects’ behavior. While most interactions are professional and courteous, some sales teams face an unfortunate reality: racial or sex-based discrimination from the very people they’re trying to serve. But what can you do when customers discriminate against your employees? The…
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Emotional Intelligence (EIQ): Essential for Inclusive Leaders [354 words]
Emotional Intelligence (EIQ) is the ability to recognize, understand, and manage one’s own emotions as well as the emotions of others. It is a critical skill that can significantly impact personal and professional success. According to research, EIQ may account for up to 80 percent of the success we experience in life. Yet, too few…
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Intercultural Conflict Style (ICS) Improves Teamwork [408 words]
The benefits of using the Intercultural Conflict Style (ICS) assessment for individuals and teams are numerous. The ICS assessment is a valuable tool for improving intercultural communication and resolving conflicts in a diverse workplace. By understanding their own and others’ conflict styles, individuals can navigate disagreements more effectively, leading to a more harmonious and productive…
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Intercultural Development Inventory (IDI) for Individuals & Teams [493 words]
Are you looking to enhance your intercultural competence and foster a more inclusive and productive work environment? The Intercultural Development Inventory (IDI) is a valuable tool that can provide individuals and teams with actionable insights to navigate cultural differences more effectively. As an IDI Qualified Administrator, I am excited to share the numerous benefits of…
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Qualitative Assessment: A Human-Centered Approach [520 words]
In today’s fast-paced and dynamic work environment, the role of company culture in shaping the employee experience and organizational success is significant. As employees, we invest a significant portion of our time and energy in our work, and it’s only natural to assess whether our employer deserves our high levels of effort. Conversely, organizations also…
