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When Customers Discriminate: Protecting Your Sales Force and Your Bottom Line
In customer-facing roles like sales, representatives often find themselves at the mercy of clients’ or prospects’ behavior. While most interactions are professional and courteous, some sales teams face an unfortunate reality: racial or sex-based discrimination from the very people they’re trying to serve. But what can you do when customers…
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Emotional Intelligence (EIQ): Essential for Inclusive Leaders
Emotional Intelligence (EIQ) is the ability to recognize, understand, and manage one’s own emotions as well as the emotions of others. It is a critical skill that can significantly impact personal and professional success. According to research, EIQ may account for up to 80 percent of the success we experience…
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Intercultural Conflict Style (ICS) Improves Teamwork
The benefits of using the Intercultural Conflict Style (ICS) assessment for individuals and teams are numerous. The ICS assessment is a valuable tool for improving intercultural communication and resolving conflicts in a diverse workplace. By understanding their own and others’ conflict styles, individuals can navigate disagreements more effectively, leading to…
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e096. Leading in Color with Marta Miranda-Straub
Including You Interview with Marta Miranda-Straub Full Interview Transcript Coming soon from Rev.com
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e095. Tech, Talent, & Growth with James Dyson, Jr.
Including You Interview with James Dyson, Jr. Full Interview Transcript Coming soon from Rev.com
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e094. Leading with EQ with Sylvia Baffour
Including You Interview with Sylvia Baffour Full Interview Transcript Coming soon from Rev.com
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Intercultural Development Inventory (IDI) for Individuals & Teams
Are you looking to enhance your intercultural competence and foster a more inclusive and productive work environment? The Intercultural Development Inventory (IDI) is a valuable tool that can provide individuals and teams with actionable insights to navigate cultural differences more effectively. As an IDI Qualified Administrator, I am excited to…
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e093. Telling Patient Stories with Dr. Cherise Bernard
Including You Interview with Dr. Cherise Bernard Full Interview Transcript Coming soon from Rev.com
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e092. Black Health Equity with Bianca Mayes
Including You Interview with Bianca Mayes Full Interview Transcript Coming soon from Rev.com
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e091. Inclusive Language with Dr. Suzanne Wertheim
Including You Interview with Dr. Suzanne Wertheim Full Interview Transcript Coming soon from Rev.com
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e090. Leadership Coaching with Dr. Ana Maria Lopez Caldwell
Including You Interview with Dr. Ana Maria Lopez Caldwell Full Interview Transcript Coming soon from Rev.com
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Qualitative Assessment: A Human-Centered Approach
In today’s fast-paced and dynamic work environment, the role of company culture in shaping the employee experience and organizational success is significant. As employees, we invest a significant portion of our time and energy in our work, and it’s only natural to assess whether our employer deserves our high levels…
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Measuring Inclusion: A Data-driven Approach
Diversity and inclusion (D&I) have become increasingly important in the workplace, with numerous benefits for organizations that prioritize them. One approach to measuring inclusion and enhancing D&I within an organization is by using the Spectra Diversity Inclusion Assessment. This assessment, administered by Lead at Any Level, can provide valuable insights…
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Strengths-based Teams Boost Employee Engagement & Team Performance
Strengths-based teams enjoy personal and professional growth, improved team dynamics, and higher levels of engagement and performance. The CliftonStrengths assessment, offered by Gallup, is a powerful tool for both individuals and teams, providing valuable insights that can lead to personal and professional growth. Lead at Any Level’s Gallup-Certified Strengths Coaches…
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e089. Internal Dynamics with Samira Abdul-Karim
Including You Interview with Samira Abdul-Karim Full Interview Transcript Coming soon from Rev.com
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e088. Credit Reporting with Charles Morgan
Including You Interview with Charles Morgan Full Interview Transcript Coming soon from Rev.com
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e087. Emotional Intelligence with Farah Harris
Including You Interview with Farah Harris Full Interview Transcript Coming soon from Rev.com
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e086. College Athletics with Thomas Harris
Including You Interview with Thomas Harris Full Interview Transcript Coming soon from Rev.com
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e085. Meaningful Partnerships with Kristen Shanley
Including You Interview with Kristen Shanley Full Interview Transcript Coming soon from Rev.com
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e084. Human Connection with Crystal McNack
Including You Interview with Crystal McNack Full Interview Transcript Coming soon from Rev.com